Last updated: 7 October 2026
These terms apply when you buy a programme or coaching from JALO (jalowellness.com). Please read them before you buy. Questions: support@jalowellness.com.
A self-guided 28-day programme supplied as a digital download (PDF). The price is £29, paid once. Checkout and delivery are handled by Payhip, and your download is available immediately after payment.
Because the programme is digital content delivered immediately, it is not refundable once it has been downloaded. If your file is faulty or you cannot access it, email us and we will fix it or send a replacement.
A 12-week app-based coaching programme: progressive training, nutrition guidance, habit coaching, progress tracking, check-ins and in-app support. It is delivered through the JALO app, provided by Trainerize. It does not include unlimited 1:1 calls.
Both options are the same programme.
Your programme starts on the Monday after you buy.
You can cancel by giving one month's notice by email to support@jalowellness.com. Weekly payments that fall due during the notice period remain payable.
If you complete the full 12-week programme as set and do not see any results, we will refund half of what you paid. Completing it as set means all of the following, recorded in the JALO app:
To claim, email support@jalowellness.com when you finish the programme. We use your app records to confirm you completed it. Apart from this guarantee and your legal rights, payments for JALO Performance are not refunded if you stop partway.
JALO 1:1 is by application. Submitting an application does not commit you to anything. If we go ahead, the price, length and terms of your coaching are agreed with you in writing before you pay.
Nothing in these terms affects your legal rights as a consumer, including rights you may have to cancel a contract made online within 14 days, or your rights if digital content or a service is faulty or not as described. For free, independent advice see Citizens Advice.
JALO programmes and coaching are general fitness and wellbeing education. They are not medical advice, diagnosis or treatment. Speak to your GP before starting if you have a health condition, an injury, concerning symptoms, are pregnant, or have been away from exercise for a long time. Stop and seek medical advice if you feel unwell while training. You are responsible for training within your own limits and for giving us accurate information.
Results depend on your starting point, your consistency and factors outside our control. We do not guarantee any specific result.
All JALO programmes, guides, plans and content belong to JALO. You may use what you buy for your own personal, non-commercial use. Please do not copy, share, resell or publish it, or share your app login with anyone else.
We may end your access to coaching if you seriously or repeatedly break these terms, for example by sharing paid materials or being abusive. We will tell you by email if we do.
We do not exclude or limit our liability where it would be unlawful to do so. Otherwise, we are responsible only for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
We may update these terms. The version that applies to you is the one in force when you bought. These terms are governed by the law of England and Wales. To contact us or raise a complaint, email support@jalowellness.com.